EDIT (February 22nd): The expanded refund policy described below will end on February 28th.
EDIT: As of the Fabius Maximus Update released November 3rd, the Mac version has been officially released and no beta opt-in is necessary anymore. However, M1-chips are not supported. See below for more information.
Last week we briefly talked about some of the problems we encountered with the Mac version and M1 support. Today, we'd like to give you a little more detail on that.
As you may remember, we had originally planned to release the version for x86-based Macs alongside the Windows version. Unfortunately, as we worked on this version, we ran into various performance and stability issues. Many of these problems were difficult to consistently reproduce in our testing environment. This slowed down developing and testing fixes so much that we had to delay the Mac version. However, with the additional reports gained from the beta version we released on Steam, we have made good progress in resolving these issues. While our current Mac version will initially be released as a beta as well, we are hopeful that we can officially release this version soon after.
The M1 compatible version, however, will unfortunately take significantly longer than that. As we did not have access to sufficient information and hardware before release, we could not start work on compatibility early, and while we knew that the M1 chips use an entirely different architecture and instruction set than the x86 chips the game was made for, we were nonetheless surprised by the scope and complexity of adjustments required to run the game well. Preliminary analysis tells us that this will take several months, and we cannot tell with certainty if the results will be satisfactory. We will continue to look into an M1 port, but we're sorry to say that we cannot at this time guarantee an M1 release.
The expanded refund policy described here has ended on February 28th 2022.
We want to apologize to our players on M1 hardware for this long delay, and we realize you may wish to request a refund. With that in mind, please remember to specify that your enquiry is regarding Humankind on M1 Macs, and use the following ways suggested ways to request your refund.
If you have purchased the game on Steam, please submit a support request through the SEGA support website. We will work with Steam to issue you a refund. Do not use the Steam refund system, as this will most likely automatically reject you for being past the 2 week refund period.If you have purchased the game on Epic Game Store, please submit a support request through the SEGA support website. We will work with Epic to issue you a refund.If you have purchased through the SEGA/Xsolla store (e.g. On Humankind.game), please submit your request through the Xsolla support portal using the “Contact Us” option.If you have purchased a digital copy from one of our approved partners, please submit your refund request to your place of purchase.If you have purchased from a retail outlet or for all other Humankind related inquiries, please submit a support request through the SEGA support website.
The expanded refund policy described here has ended on February 28th 2022.
We are sorry that we could not deliver a stable version to our fans on Mac sooner, but we look forward to hearing your feedback on the next beta.
- The Amplitude Team
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