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When Playing With My friend his game crashes but never mine

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3 years ago
Sep 12, 2021, 7:08:03 PM

I am trying to understand, why and how this happens.

While playing with my friend + 3-4 AI sometimes around like 15-30-50 turns after or even in the middle game his game crashes. I load it we continue then in 2-3 turn crashes again.
But I have never had this crash problem. we both have decent good PC -s (list below) his windows 10 and Graphic Card Drives are up to date and game is on SSD

Mine is
------------
I5-9600k
16 RAM
RTX 2060
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my friends is
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i7-7700k
16 RAM
GTX 1080 TI
------------


So why mine is not crashing but his is? please help me I want to play with him but he doesn't want anymore because of frustrating crashes

We are playing through Steam

Updated 3 years ago.
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3 years ago
Sep 13, 2021, 12:18:55 AM

Could your friend please provide a few files to help the devs check out his issue ?


Diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

  • PC: \Users\[username]\Documents\Humankind\Temporary Files


An output log. These can be found here:

  • PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind


Information about the system you are playing on. To get this information:

  • PC: From the Windows desktop, press the Windows and R keys to open the
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3 years ago
Sep 13, 2021, 2:23:06 PM

Hello and Thanks for quick response

 - - - An output log - - -


Player.log

Player-browser.log

Player-prev.log


- - - - - - 



- - - Diagnostics logs.   Temporary Files - - -


battle_timeout_report_3078.14.txt

battle_timeout_report_3140.954.txt

battle_timeout_report_3203.993.txt

Diagnostics (2021'09'12 @1932'32''992''').html

Diagnostics (2021'09'12 @2230'19''125''').html

Diagnostics (2021'09'12 @2240'02''383''').html

Diagnostics (2021'09'12 @2247'54''577''').html

pass_turn_timeout_report_3078.142.txt

pass_turn_timeout_report_3140.955.txt

pass_turn_timeout_report_3203.994.txt

Readme.txt


- - - - - - 



- - - DXDIAG 12  system information - - -


DxDiag.txt 


- - - - - - 


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3 years ago
Sep 14, 2021, 11:06:53 AM

Hello!


Thank you very much for all the files sent, they have been communicated to the Dev Team.


Just in case, could please you also provide the last two auto-saves when a crash occurs. Your saves are by default located:

o PC: \Users\[username]\Documents\Humankind\Save Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in /library/ application support/humankind/Save Files


Thank you for taking the time to send us this report and sorry for the inconvenience.

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3 years ago
Sep 15, 2021, 3:59:39 AM

playing multiplayer game with one friend  and the game ether desyncs or disconnects every other turn. we are on turn 120/200 and it randomly started happening making the game unplayable 

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3 years ago
Sep 19, 2021, 8:02:43 PM

UPDATE 20/09

1.We reinstalled his windows and no crashes just for now which is good
2. We noticed that Desync happens when for example I press End Turn and in the End Turn "Mode" Button shows me like   to move unit or build something Idk its bug or why it's giving me permission after I press end turn but anyway if i did anything after end turn it Desyncs 

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