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Can't Claim ENDLESS Dungeon Twitch Rewards?

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Epideme

Epideme

Archivist

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Epideme

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8 400g2g pts
OpenDev ParticipantHUMANKINDDungeon of the EndlessCollectorAmplified
ProducerShapeshifterSurvivorHumankind Treasure HuntEndless DungeonEndless Dungeon PioneerLove ThyselfProfiler
3 months ago
Feb 15, 2024, 5:40:42 PM

Hi,


I'm kind of confused, I have the rewards earned on twitch. Twitch is linked and synced recently. Steam is linked and synced recently. But the relevant skins are still grey (well red) out in the saloon. Any experienced the same or know how to clear it??



I've tried resyncing both accounts and disconnecting / reconnecting them also.

Updated 3 months ago.
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OrionPulse

OrionPulse

Sentient Obliterator

architect ┊ graphic designer ┊ steam profile enthusiast ┊ game collector

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OrionPulse

Sentient Obliterator

48 700g2g pts
Endless Space ProEndless Legend ProDungeon of the Endless ProEndless Space 2 ProEndless Space
HUMANKIND EnthusiastProfilerCollectorLove ThyselfShapeshifterInitiatorSurvivorPLAY2GETHERProducerEndless Space 2 ••Endless Space 2 •Dungeon of the EndlessEndless Legend •Endless Legend ••Amplified
2 months ago
Feb 19, 2024, 11:01:50 AM
Epideme wrote:

Anyone able to help / experienced similar?

try contacting support

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Epideme

Epideme

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Epideme

Archivist

8 400g2g pts
OpenDev ParticipantHUMANKINDDungeon of the EndlessCollectorAmplified
ProducerShapeshifterSurvivorHumankind Treasure HuntEndless DungeonEndless Dungeon PioneerLove ThyselfProfiler
2 months ago
Feb 19, 2024, 4:29:14 PM

Is this not support? It's in the 'Tech Support' forum?

Is there a specific email or whatever?

Updated 2 months ago.
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The-Cat-o-Nine-Tales

ADMINThe-Cat-o-Nine-Tales

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ADMINThe-Cat-o-Nine-Tales

Shifter

53 100g2g pts
Endless Space 2 FounderEndless Space FounderEndless Legend FounderDungeon of the Endless FounderDev Team
PLAY2GETHERSmarty-PantsInitiatorWriterEditorInventorBEER2GETHERCatalystEVENTS2GETHEREndless SummerEndless Space 2 •ProducerCollectorShapeshifterEndless Legend •Endless SpaceSurvivorVIPEndless Dungeon OpenDev participant Do the devs even play their game?Endless Dungeon Closed Beta participantEndless Space 2 ProDungeon of the Endless ProEndless Legend ProEndless Space ProHumankind Treasure HuntClosed Beta participantDungeon of the EndlessHUMANKINDHUMANKIND FounderInfluencerEndless Legend ••Endless Space 2 ••OpenDev ParticipantAmplifiedProfilerOld-Timer
2 months ago
Feb 20, 2024, 9:28:00 AM

Hey,


Our webteam tells me that they can see it's all in your G2G inventory, so the problem may be that you got logged out of your G2G account in game (this seems to happen sometimes when updates are released.) Could you check that? If you're logged in and don't have access to the skins, something in game is bugged and we need to look into that.

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